Title: Great customer service!
Content: Like so many others have commented, the hassle was getting the old faucet off. I live in a 5th wheel travel trailer and it has 1/2" pvc pipes that go all the way to the counter. The new faucet comes with its own hoses, so it caused an issue with my long pipes. Anyhow, I worked the pipes around to where I get the hoses on. One problem, the ends are not a regular 3/8" but rather 3/8" compression. So I emailed the company to get more info on the type of connector. In the meantime I ran to Ace Hardware and got the proper 1/2" male to 3/8" male compression connector. Go back, get everything hooked up, turn on the water & the hot water hose is leaking badly above the connection. No amount of Teflon tape or tightening helps it. By then, customer service responded. Faster than I thought I will admit. I explain I found out about the connection type but explain my issue with the hot water hose. I provided a video of the water spraying and sent it to them. Within a few hours, they respond back. New hoses will be sent. In the meantime, I go to put my old faucet back on but discover the old pvc pipe had cracked by the connection. Ugh. So back to Ace Hardware I go and they hook me up with water turn off valves that have the 3/8" male compression end. It cost me more than I anticipated but we'll worth it. The shit off valves clamp on, no glue, no fuss (I went ahead & cut the pvc pipes down & bought 2 hoses to go from shut off valves to old faucet) Anyhow, a couple days later I get a package. A large, heavy package. They just sent me a new faucet. Wow, so cool. Needless to say, after fixing own connections underneath, it only took about 10 minutes to get the old faucet off and new one on, if that long. The faucet looks great, works good. Yes, I have a wandering plant behind it, so I've got the handle at an angle. But that can be adjusted easily. The sprayer is nice, I've been wanting one. Comes in handy. Overall, very happy with the faucet (gives me better water pressure too). Extremely happy with customer service. Would definitely highly recommend