Title: Initial Concerns Over Durability, Resolved Impressively by Proactive Customer Service
Content: The media could not be loaded. Having recently purchased the 1300W KOIOS Centrifugal Juicer Machine, I was initially impressed with its functionality. The extra-large 3-inch feed chute, full copper motor, and 304 titanium-plated steel filter were all standout features. It promised high juice yield and was easy to clean, being 100% BPA-free and even included a brush for convenience. However, my experience took an unexpected turn when I attempted to juice peaches, pits included. The juicer was unable to handle the hard pits, causing parts of the inner plastic housing to break off and grind. This resulted in an unpleasant burning smell, followed by smoke. I noticed damage to the bottom part of the juicer, with small slivers of plastic seemingly ready to come off. This left me with serious safety concerns, as it was unclear if this damage could potentially contaminate the juice with plastic fragments. I shared my experience in a product review, and to my surprise, the manufacturer, KOIOS, reached out to me proactively. They provided clear instructions on the proper usage of their juicer with different types of fruit, specifying that hard pits and seeds should not be juiced. They also agreed to send a replacement for the damaged part, specifically the 'feeder tube and lid'. Their swift and proactive response significantly alleviated my initial concerns. I want to note that after removing the peach pits, the juicer returned to its usual efficient operation. While I initially had worries about similar problems arising with other fruits like cherries, the KOIOS team clarified that cherries should be juiced without their hard seeds. This information was also confirmed in the "MANUAL-OPERATING INSTRUCTIONS & CAUTION PART" of the product manual. Based on my interaction with the KOIOS team and their initiative in addressing my concerns, I have updated my review. While my initial experience led to some safety concerns, their swift and comprehensive response demonstrated a strong commitment to customer satisfaction and product safety. This proactive approach to customer service, in my opinion, is quite impressive. In conclusion, while the KOIOS Centrifugal Juicer Machines boast impressive features and efficient operation, it is essential to heed the manufacturer's instructions for safe and optimal use. Their customer service is exemplary, and I appreciate their efforts to rectify my situation and ensure my continued satisfaction with their product. For future users, a word of caution: be mindful of the manual and avoid juicing hard pits and seeds.